Relopay App
  • Welcome to Relopay!
  • General question
    • How do I use a virtual card?
  • Name for Payment
  • What currency can I pay in?
  • How to top up the card balance?
  • Which categories are not allowed to pay with cards
  • How to get a 3D-Secure confirmation code.
  • KYC Information
  • Frequently Asked Questions.
  • Payment for services
    • List of Paid Services.
  • Terms of use and return
    • Visa Virtual
    • Visa Prepaid
    • Rates for Prepaid Cards
    • Rates for Virtual Cards
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On this page
  • Step 1: Select Region and Upload Documents
  • Step 2: Photo Verification
  1. Group 1

KYC Verification Guide

Last updated 1 month ago

Step 1: Select Region and Upload Documents

  • In the Verification section, click Continue

  • Select All countries except USA

  • In the Verification section, click Continue again

  • Choose your country and the document you will use for verification

  • In the Upload your document section, upload a photo of the selected document*

Step 2: Photo Verification

  • In the Get Your Camera Ready section, click Continue

  • In the Allow Camera Access section, click Continue

  • Grant Sumsub access to your smartphone camera by tapping Allow

  • Complete the photo verification by following the on-screen instructions

  • Wait a few seconds for your data to be processed

  • Congratulations! Your profile has been successfully verified.

Photo Verification Tips:

✅ Find a well-lit place

✅ Make sure your face is clearly visible within the frame

🚫 Do not wear hats, glasses, or masks