> For the complete documentation index, see [llms.txt](https://doc.relopay.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.relopay.io/general-questions/frequently-asked-questions.md).

# Frequently Asked Questions

**How does a virtual card work?**

Virtual cards function like regular cards, but without a physical form. By entering your card details where you would normally use a credit or debit card, you can easily make payments.

**Where can I make purchases and payments?**

A virtual card can be used for online payments and purchases, as well as for shopping and travel-related expenses.

**Can I top up my balance?**\
Yes. Reloadable virtual cards support balance top-ups, subject to applicable fees and service charges.

**Does the card support Apple Pay or Google Pay?**\
Yes. The Virtual plan card supports contactless payments via Apple Pay and Google Pay.

**What is the validity period of the cards?**

The virtual card is valid for 24 months.

**What name should I put on the payment?**

When making payments, it is recommended to use your real first and last name. This helps ensure that, in case of verification, you can provide supporting documents and confirm the use of a virtual card for secure payments. In most cases, this is sufficient for the payment to be successfully verified

**Can I get a refund if the card does not work?**

Please read the terms of use and refund policy for virtual cards: [Virtual](/relopay-usage-terms/virtual-card.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.relopay.io/general-questions/frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.