Frequently Asked Questions

How does a virtual card work?

Virtual cards function like regular cards, but without a physical form. By entering your card details where you would normally use a credit or debit card, you can easily make payments.

Where can I make purchases and payments?

A virtual card can be used for online payments and purchases, as well as for shopping and travel-related expenses.

Can I top up my balance? Yes. Reloadable virtual cards support balance top-ups, subject to applicable fees and service charges.

Does the card support Apple Pay or Google Pay? Yes. The Virtual plan card supports contactless payments via Apple Pay and Google Pay.

What is the validity period of the cards?

The virtual card is valid for 24 months.

What name should I put on the payment?

When making payments, it is recommended to use your real first and last name. This helps ensure that, in case of verification, you can provide supporting documents and confirm the use of a virtual card for secure payments. In most cases, this is sufficient for the payment to be successfully verified

Can I get a refund if the card does not work?

Please read the terms of use and refund policy for virtual cards: Virtual.